Returns & Exchanges
At Marvy Uchida, we want you to be fully satisfied with your creative tools. If you are not happy with your purchase, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and the list of items you wish to return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all markers, pens, or craft supplies are capped and protected from damage during transit.
Ship the Items
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our distribution center.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing